Assistant Golf Professional
Golf course in Waipahu, Hawaii is looking for an Assistant Golf Professional.

Position Overview:
Assist the Golf Professional and 1st Assistant in the management and daily operations of the Golf Operations Department and deliver exceptional guest satisfaction.

Duties and Responsibilities:
• Assist the Golf Professional in the supervision and overall day-to-day management of the Golf Operations Department (Pro Shop, Locker Rooms, Outside Guest Services and Cart facilities) and golf operations to include but not limited to: tournaments, rules, club play events, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, etc., to consistently deliver products and services that adhere to the standards of the club; fill in for the Golf Professional in times of absence and provide accountability.
• Responsible for ensuring excellent guest experience; assist with booking tee times, greeting customers, and answering telephones; coordinate guest special orders, access to partner golf courses, assist club groups with tournament access, etc.; manage guest requests, and be accountable for complaints; resolve issues timely and provide follow-up action.
• Assist in the daily coordination of golf course play (i.e., starting and monitoring pace of play) and practice range operations; utilize the POS/reservation system.
• Assist with opening and closing the Pro Shop, Cart facilities, and overall golf course.
• Assist in the performance of payroll tasks as scheduled; adjust, revise, and submit payroll documents; and monitor staff work hours to maximize productivity and minimize overtime.
• Assist with golf instruction and instructors’ lessons and clinics provided to guests.
• Communicate, collaborate, and work in partnership with other departments.
• Ensure the proper storage, safety, and cleaning of golf equipment.
• Assist with developing, maintaining, updating, and utilizing customer database; track and verify all players and guests, green fees, golf cars, club care, handicap fees, and any other charges necessary; facilitate accurate accounting and record keeping.
• Assist with the set-up, execution, and breakdown of course programs and tournament operations as needed.
• Assist with the coordination, development and management of innovative tournament programs, group outings, and leagues that service all customer segments.
• Responsible to ensure that all rules and regulations of golf course are being followed to create a safe and friendly environment.
• Assist with checking and cleaning areas of the Pro Shop, clubhouse, and surrounding grounds.
• Assist in facilitating emergency action procedures for the clubhouse and golf course in times of severe weather or other times of emergency.
• Be well-versed in industry standards and trends.
• Serve as a role model to staff; must be able to lead by example; act with honesty, respect, and integrity; and anticipate and lead change.
• Must be able to work effectively in a team environment by completing assignments, maintaining consistent work practices, adapting to changing circumstances and respecting diversity.
• Assist in the development and implementation of a continuous improvement process in areas of responsibility based on industry best practices, competitive analysis, service standards, and financial requirements.

Requirements:
High school degree or GED Certification.
Minimum one years of progressive work experience in the golf industry.
Possess fundamental knowledge of the game of golf, rules of golf and golf operations.
Strong customer service, sales and/or marketing work experience.

How to apply:
Please send your resume and cover letter to the email provided.

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