Outside Golf Course Manager
Golf course in Cincinnati, Ohio is looking for an Outside Golf Course Manager.

Position Overview:
Responsible for leading all facets of the outside golf operations, overseeing a seasonal team of 15–25 staff members. This highly visible role ensures an exceptional experience for members and guests from arrival to departure. The ideal candidate will bring strong leadership and organizational skills to an already dynamic golf operation, working closely with the Golf Professional staff to deliver best-in-class service daily.

Essential Responsibilities:
• Lead and develop a high-performing team.
• Recruit, hire, train, and mentor a seasonal team of 15–25 staff members.
• Establish clear expectations and performance standards rooted in professionalism, hospitality, and attention to detail.
• Foster a team culture built on accountability, pride, and service excellence.
• Deliver a seamless arrival-to-departure experience.
• Oversee the entire outside service touchpoints including bag drop, concierge service, cart staging, and farewell experience.
• Ensure every member and guest is greeted warmly, assisted promptly, and supported with proactive, anticipatory service.
• Collaborate with the director of golf to ensure alignment with overall golf operation goals.
• Manage daily operations with precision.
• Maintain an immaculate cart fleet, including cleaning, staging, fueling, and maintenance tracking.
• Ensure practice facilities are set up to club standards and continually restocked and refreshed throughout the day.
• Uphold organization and cleanliness in the bag room, ensuring accurate storage and prompt access to member equipment.
• Enhance the member experience through concierge-level service.
• Implement elevated curbside and concierge services during peak times, offering bag assistance, directions, or transport as needed.
• Train staff to recognize members by name, anticipate preferences, and resolve issues discreetly and professionally.
• Serve as a visible leader during peak periods, modeling elite hospitality and service responsiveness.
• Support tournament and event execution.
• Assist the golf professional staff in preparation and delivery of member and guest events, outings, and tournaments.
• Manage logistics such as cart signage, staging, equipment movement, and post-event equipment return.
• Ensure all service touchpoints meet or exceed expectations during high-profile events.
• Maintain operational readiness and safety.
• Conduct daily opening and closing procedures for outside operations.
• Monitor and maintain safety protocols for cart operation, staff positioning, and equipment handling.
• Maintain accurate records of cart usage, damage reports, and supply inventory.

Requirements:
Preferred:
Experience in golf operations or hospitality leadership.
Proven ability to lead, train, and motivate a team in a service-focused environment.
Excellent communication and interpersonal skills.
High attention to detail with a proactive, hands-on management style.
Must be available to work weekends and holidays throughout the golf season.

Compensation:
$42,000.00 – $52,000.00 per year.

How to apply:
Please send your resume and cover letter to the email provided.

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