Summer Golf Course Intern
Golf Course in Hartford, Wisconsin is looking for a Summer Golf Course Intern.

Position Overview:
Interns function in all areas of daily operation including initial reservations, registering for play, administering on-course play, and the entire customer service spectrum of the daily guest experience.

Outside Services:
• Greeting all overnight guests – assisting with luggage and valet service.
• Greeting all golfing guests – assisting with golf bags, caddies, directions & parking.
• Managing the Practice facility and the Drumlin putting course.
• Moving & tracking luggage for overnight guests – arriving and departing.
• Stocking and maintenance of the locker rooms on property.
• Preparing guests luggage, golf clubs, and vehicles for departure.
• All other tasks defined in golf operations handbook and by MOD.

Reservations:
• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Understands and communicate the history, products, and services of the golf course.
• Sell, process, and confirm room reservations using selling techniques and strategies.
• Answer incoming calls within three rings with appropriate greeting.
• Maintain knowledge of current course events, activities, and hours of operation as well as dining options currently available.

Golf Shop Attendant/Front Desk Services:
• Register all daily golf guests and provide guest all facility information.
• Function as a working member of the golf shop staff.
• Manage tee sheet, Point of Sale (POS), and all other computer functions.
• Sell merchandise and be educated in merchandise sales techniques and products.
• Greet guests warmly and perform registration procedures.
• Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.

Requirements:
Prior experience in the golf course or club industry is preferred.
Completed or enrolled in an accredited hospitality or PGM program.
Previous golf management software and operating a POS system preferred.
Be able to lift 50 lbs. on a daily basis.
The ability to stand up to 8 hours a day.
The ability to work productively at a desk/computer for 8 hours a day.

Compensation:
$15.00 – $18.00 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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