1st Assistant Golf Professional
Golf Course in Charlotte, North Carolina is looking for a 1st Assistant Golf Professional.

Position Overview:
Assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. The position is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the club’s products and services as well as its competitive position in the marketplace.

Essential Responsibilities:
• Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart barn, and grounds are maintained per the Club’s cleanliness and appearance standards. Maintain clean, presentable, and fully stocked merchandise displays.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Interact with members and guests in a congenial and professional manner.
• Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
• Assure the efficient and timely submission of all required reports.

Requirements:
College degree preferred
PGA apprentice or better preferred.
Minimum one-year experience in the golf or hospitality industry preferred.
Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
Demonstrated quality written, verbal, interpersonal communication skills.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
Positive attitude, professional manner and appearance in all situations.

Compensation:
$55,000.00 – $65,000.00 per year.

How to apply:
Please send your resume and cover letter to the email provided.

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