Golf Pro Shop Manager
Country Club in Palm Desert, California is looking for a Golf Pro Shop Manager.

Position Overview:
As a Golf Operations Manager is responsible for managing the day-to-day Golf Shop and Retail Experience. Oversees the management and performance of golf shop and assure high standards and total customer satisfaction. Develops all golf operations department budget including past performances and forecasts to see that all financial goals are met as guidelines, policies and procedures.

Duties:
• Ensuring Exceptional Customer Service at the Golf Arena and relates facilities.
• Oversees and enforces the golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources.
• Oversees merchandising for the golf shop.
• Oversees the supervision of the maintenance of golf carts and golf operations personnel.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Approves and Orders supplies associated with golf activities.
• Develops and oversees an innovative tournament schedule and golf activities program that services all customer segments.
• Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement.
• Maintains a close working relationship with the Golf Course Attendants and other department heads to ensure an effective, fluid inter-departmental operation.
• Occasionally plays golf with members of all skill levels to encourage enthusiasm.
• Responsible for financial results of the golf shop.
• Maintaining budgeted beverage cost, wage cost, and supporting the sales efforts to drive top-line revenue.
• Reviews findings from guest feedback with employees to develop appropriate corrective action.
• Prepares annual and monthly budgets for golf operations.
• Responsible for the Golf Shop Retail operation to include buying product, managing inventory levels, markdowns, and promotions.
• Addresses guest, member member guest complaints and resolves problems immediately.
• Promote, sell and execute Golf Memberships and Tournaments.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Ensures employees are treated fairly and equitably.
• Celebrates successes and publicly recognizing the contributions of the team member.
• Act as a role model to all employees by demonstrating the behaviour and work ethic expected of all employees.
• Performs other duties as assigned or required by the management.
• Other duties as assigned.

Requirements:
PGA Associate/PGA Member.
Detail-oriented team leader with strong guest-centric, business and organizational skills along with a passion for the game of golf.
PGA Certified.
Strong organizational, planning and prioritization skills.
Must be able to work under pressure and meet deadlines.
Must have a valid driver’s license.
Must have excellent customer service skills, be friendly and personable.
Maintain a credible golf game and remain current on teaching innovations.
Self-motivated with the desire to promote and market.
Strong communication skills, verbal and written.
Strong leadership and strategic planning experience
Experience successfully managing a large staff.

Compensation:
$60,000.00 – $70,000.00 per year.

How to apply:
Please send your resume and cover letter to the email provided.

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