Head Golf Professional

23 January 2023

Country: USA
State: Louisiana

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Head Golf Professional
Country Club in Broussard, Louisiana is looking for a Head Golf Professional.

Position Overview:
The Head Golf Professional is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace. The Head Golf Pro oversees all golf shop and outside services operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible.

Essential Duties and Responsibilities:
• Implement applicable Club operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups.
• Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved. Keep overtime hours to a minimum.
• Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings; managing daily cash flow to ensure charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable and fully stocked merchandise displays; ensuring that the golf shop, storage areas, cart barn, and grounds are maintained to applicable appearance standards.
• Assist in the preparation and implementation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances.
• Assist in overseeing merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to members as appropriate to meet their needs.
• Track types and quantity of golf rounds played. Monitor member preferences, usage patterns, and satisfaction with Company products and services.
• Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Interact with members/guests in a congenial and professional manner. Maintain a pleasant and professional telephone manner at all times.
• Schedule tee times and handle member inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
• Plan and conduct individual and group lesson programs and golf clinics.
• Work with golf associations and other groups to schedule tournaments and group outings.
• Ensure organization and efficient operation and coordination of golf shop, cart service, and food & beverage activities.
• Ensure that ancillary services including, but not limited to, the handicapping system, guest programs, and driving range facilities are efficiently organized and meet members’ needs.
• Represent the Club in meetings and/or presentations with various clients, municipalities, and other outside agencies.
• Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline, termination, etc.
• Assure the efficient and timely submission of all required operational, financial, and budgetary reports.
• Perform additional duties as required.

BA / BS degree, preferred.
PGA Class A credentials
3 years of private club experience.
Experience in building a successful junior program
Demonstrated experience and capability in the areas of fiscal management and staff management.
Proficiency with computer software including Microsoft Office, Golf Genius, and CE.
Demonstrated quality written, verbal, and interpersonal communication skills.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
Positive attitude, professional manner, and appearance in all situations.

$80,000.00 – $85,000.00 per year.

How to apply:
Please send your resume and cover letter to the email provided.

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