Assistant Golf Professional

19 January 2023

Category:
Country: USA
State: Maryland

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Assistant Golf Professional
Golf Club in Ijamsville, Maryland is looking for an Assistant Golf Professional.

Position Overview:
The position assists the Director of Golf and Head Golf Professional with all golf shop activities and outside services operations. This position is responsible for ensuring that each guest receives outstanding customer service and ensuring the first-in-class experience we provide on a daily basis. The Assistant Golf Professional /Tournament Coordinator is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Essential Responsibilities:
• Assist in implementing applicable company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Interact with players and other staff members in a congenial and professional manner.
• Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Organize and handle all details for group outings, special events and tournaments including meals, tee times, and other activities. Manage communication between departments to help ensure coordination of all guest needs and activities.
• Assist in preparing brochures and group outing information packages.
• Handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Maintain positive relationships with staff and communicate clearly pertinent details of events/outings in order to maximize customer satisfaction.
• Cross-train other staff members on the general outing/event process to ensure outstanding customer service.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Perform additional duties as required.

Compensation:
$45,000.00 – $50,000.00 per year.

How to apply:
Please send your resume and cover letter to the email provided.

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