Outside Golf Services Attendant

23 November 2022

Category:
Country: USA
State: Illinois

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Outside Golf Services Attendant
Country Club in Arlington Heights, Illinois is looking for an Outside Golf Services Attendant.

Position Overview:
Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operations outside services efficiently.
This position reports directly to the Director of Golf or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants.
Day to Day:
• Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas.
• Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette.
• Cleaning and maintain the storage areas and golf cart fleet at all times.
• Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests.
• Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts.
• Be knowledgeable and promote events at the Club, course conditions, events in progress, and any information that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities.
• Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop.
• Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage.
• Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times.
• Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place.
• Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
• Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
• Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

Compensation:
$13.00 – $14.00 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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