Director of Golf

10 September 2021

Category:
Country: USA
State: New Hampshire

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Director of Golf
Country club in Concord, New Hampshire is looking for a Director of Golf.

Position Overview:
A full-time basis as a transition from its long-time Director of Golf who is retiring; the appropriate candidate would serve as the Ambassador for golf among the membership and utilize the game to mix and connect with—and to—the members while maintaining the relaxed, comfortable atmosphere that characterizes the club.

Duties:
Golf Operations Management
• Oversee the reservation system, starting, monitoring, and pace of play.
• Track and verify all players and guests, green fees, golf cars, club care, lockers, and other charges necessary, and facilitate accurate accounting and recordkeeping.
• Oversee golf car fleet while ensuring proper maintenance and recordkeeping.
• Develop and manage an innovative tournament program, group outings, and leagues that service all members.
• Oversee the operations of a well-managed practice facility.
• Provide professional club repair and club fitting services.
• Ensure the proper storage, safety, and cleaning of golf equipment.
• Play golf with a variety of members and/or guests as time permits.
• Administer the Rules of Golf and educate staff. Promote and provide Rules clinics to the membership.

Retail Management
• Oversee (potentially own) retail merchandise concession in step with the mission of the golf operation and facility.
• Maintain a profitable golf merchandising operation.
• Oversee development of buying plans and all golf related purchasing.
• Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories.
• Establish accurate recordkeeping policies and procedures.
• Supervise and train all golf shop staff to maximize sales opportunities.
• Ensure customer database includes and tracks important dates, spending, sizes, preferences.
• Maintain an orderly appearance in and around the golf shop.
• Conduct accurate and timely inventory counts.

Player Development
• Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well-trained staff of professional instructors are available where required.
• Develop and oversee player development programs.
• Utilize PGA of America player development tools, resources, and materials.
• Focus on programs for women, families, seniors, and juniors.
• Utilize the resources of PGA programs such as Get Golf Ready, PGA Sports Academy, and others.
• Assist with the training of the full facility staff regarding player development and encourage their participation.
• Work with employer to develop Player Development marketing.

Golf Administration
• Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records.
• Ensure evaluations and annual reviews are completed and recorded for all applicable staff.
• Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas.
• Maintain safety standards and safety equipment within OSHA requirements.
• Assist in the publications of newsletters, informational, and promotional materials.
• Oversee the administration of the golf handicap program.
• Work closely with and provide guidance and consultation with all golf committees
• Attend applicable committee meetings and board, management, and staff meetings when requested.
• Adhere to, enforce, and implement policies and procedures of the facility.

Business and Financial
• Responsible for the financial and operational performance of the golf shop operations and golf services.
• Ensure all financial goals and objectives are being achieved.
• Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis.
• Ensure systems controls are in place to safeguard assets, revenues, and resources.
• In keeping with facility goals, utilize yield management techniques to maximize course usage.

Requirements:
Maintain PGA of America membership in good standing in an active classification.
Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program.
Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations.
Fundamental supervisory practices and principles.
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
Strong organizational, planning and prioritization skills.
Self-motivated with desire to promote and market.
Service and customer focused attitude.
Experienced in written and oral business communications.
Remain up to date on customer relationship management tactics and strategies.
Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others.
Experienced computer user including Microsoft Word and Excel. Proficient in other applications, i.e., email, internet, tournament, and database.
Maintain and promote a positive professional image within the community.
Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends.
Maintain a credible golf game and remain current on teaching innovations.

How to apply:
Please send your resume and cover letter to the email provided.

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