Seasonal 1st Assistant Golf Professional

15 October 2020

Category:
Country: USA
State: Florida

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Seasonal 1st Assistant Golf Professional
Golf Club in Estero, Florida is looking for a Seasonal 1st Assistant Golf Professional.

Position Overview:
The Assistant Golf Pro assists the Director of Golf and Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. The Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Essential Duties and Responsibilities:
• Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and other associated buildings.
• Handle daily activity in the golf shop, ensuring that charges to members accounts and credit card transactions balance with sales receipts in accordance with operating procedures, utilizing the software provide, currently Northstar.
• Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist in the preparation of operating. Aid with analyzing budget variances as appropriate.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Oversee the maintenance and condition of golf cart fleet daily, including normal usage, mechanical or appearance issues (damage or cleanliness), hours logged and adjusting usage process if necessary.
• Organize and facilitate the Ladies 18-hole weekly play and events and the Men’s Day weekly play and events.
• Interact with members and guests in a congenial and professional manner.
• Always maintain a pleasant and professional telephone manner. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Relay important information to Head Professional and/or Director of Golf.
• Plan and conduct individual and group lesson programs and golf clinics in accordance with the Player Development Program.
• Assist with organizing and implementing tournaments, group outings and special events using the tournament event software provided, specifically Golf Genius, Foretees, and Northstar. Ensure efficient operation and coordination of golf shop, cart service, food and beverage, and other services as applicable, for each event.
• Be fully knowledgeable of merchandise through active participation in the promotion, display, and location of items. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs. Execute special orders when necessary.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
• Assure the efficient and timely submission of all required reports.
• Perform additional duties as required.

Requirements:
BA / BS degree, preferred.
PGA or LPGA apprentice or better, preferred.
Min 2-year experience in the golf or hospitality industry preferred.
Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
Demonstrated quality written, verbal, interpersonal communication skills.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
Positive attitude, professional manner and appearance in all situations.

How to apply:
Please apply via the URL provided.

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