Golf Guest Operations Supervisor

7 July 2020

Category:
Country: USA
State: Arizona

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Golf Guest Operations Supervisor
Golf Club in Peoria, Arizona is looking for a Golf Guest Operations Supervisor.

Position Overview:
As a member of the Golf Operations Team, the Guest Service Supervisor manages the daily guest service operations and directs the Guest Service Professionals. This position reports to the Head Golf Professional.

• Communicate the core values and mission to support the achievement of company goals.
• Provide information about golf course conditions and the day’s activities and events to the First Tee Hosts, Player Assistants, Golf Shop staff, and other team members so they have the information they need to provide a safe and enjoyable golf experience for the players.
• Maintain effective communication with all team members throughout the day to maintain a smooth, informed, safe, and consistent atmosphere for guest services operations.
• Create a productive and enjoyable work environment to inspire, motivate, and lead by example, with an intention to mentor staff development and recognize team member performance.
• Model exceptional customer service; professionally respond to all guest concerns and train staff in the policies and procedures.
• Interview, hire, and directly supervise staff in accordance with the policies and procedures, including planning, scheduling staff to ensure adequate coverage for all daily assignments, and, at times, performing activities of workers supervised.
• Develop and monitor team member performance goals.
• Schedule staff for roles as Practice Facility Host, Player Assistant, and First Tee Host, and be able to perform, as needed.
• Daily management and upkeep of Guest Service, including player receiving area, rental equipment, golf carts and golf bag storage, and other member services.
• Report equipment repair issues or unsafe conditions or accidents to a supervisor.
• Welcome and establish initial connection with golfer or group of players. Load golf clubs onto the golf cart. Direct player(s) to the Golf Shop. Prepare the golf cart with cooler, pencil, tees, scorecards, etc. for the day. Join player(s) at several tees throughout the day to offer support.
• After the game, meet the player(s) at the guest service area. Suggest dining and clean clubs while they are in the restaurant or load clubs in car.
• Clean golf cart, check air in the tires, and restock for another group.
• Inspect golf carts at the end of the day to assure they are in good working order.
• Follow site inspection standards to enhance the appearance of the facility.
• Regularly solicit feedback from team members and guests to develop new service ideas and increase the circle of expectations.
• Work in a safe manner and use all personal protective equipment (safety gear) assigned; report unsafe conditions or accidents to a supervisor.
• Assist in tournament set up and operations with Tournament Coordinator and Head Golf Professional.
• Other duties and responsibilities may be assigned.

Requirements:
High School diploma or equivalent preferred.
One to two years’ experience in a related customer service environment, with supervisory experience preferred.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to communicate positively and effectively with team members about assigned job tasks and responsibilities.
Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members and customers.
Must demonstrate initiative—ability to think, work, and make independent decisions, based on sound judgment.
Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
Must be comfortable working in a fast-paced environment where continuous improvement is expected.
This position requires a flexible schedule, which may include early mornings, evenings, and weekends.
Valid driver’s license is required.

How to apply:
Please apply via the URL provided.

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