Outside Golf Services Supervisor

6 January 2020

Category:
Country: USA
State: Oregon

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Outside Golf Services Supervisor
Resort in Bend, Oregon is looking for an Outside Golf Services Supervisor.

Position Overview:
Responsible for the daily Outside Services operations. This will include but is not limited to the management of the golf service team, practice range, cart staff, and starter staff. It will be expected we develop proper and professional relationships with our members, resort guests and vendors alike for long term success. This position currently supervises all Golf Outside Supervisors, Golf Outside Attendant, Starters, and Golf Locker Room Attendants.

Essential Responsibilities:
• Management of the outside service staff on a daily basis.
• Work closely with the 1st Assistant Golf Professional to foster an excellent culture and service oriented mind set.
• Management of the daily golf service to the members and guests.
• Maintain the organization of the member’s club storage areas and proper labeling of equipment to include clubs, pull carts, and travel bags.
• Golf Cart Operation.
• Direct and maintain the operations of daily cart storage, cleaning, and rotation.
• Maintain the basic watering of the batteries of the carts.
• Manage service for the private golf cart fleet.
• Reporting to 1st Assistant Golf Professional for all cart repairs and damage.
• Daily perfection of the golf carts set-up and cleanliness.
• Practice Range Set-Up.
• Daily set-up of the practice range as detailed by the 1st Assistant Golf Professional.
• Daily set-up of the short-game area.
• Daily management of the practice areas refilling balls, picking, and replenishment.
• Management of the range ball retrieval process.
• Maintain the range picker cart.
• Maintain the proper conditions of range balls and stock levels.
• Staff training
• Constant delivery of the core standards through our training efforts.
• Direct and train the seasonal staff and team in all aspects of the outside service tasks.
• Develop and train the specifics of the pre and post arrival experience.
• Work closely with the 1st Assistant Golf Professional on all aspects of training.
• Other Essential Duties
• Foster a positive and healthy culture consistent with the facility and golf operations goals and initiatives.
• Create an atmosphere of professionalism consistent with the Pronghorn Core Standards.
• Provide Leadership in delivery of Service Excellence.
• Offer friendly greetings with systems in place to assure member name recognition as a critical element by all staff members.
• Assist with the Golf Professional staff on all aspects of group outings and Tournaments.
• Be fully capable and comfortable to step in and schedule when needed with the Golf Shop golf check-in procedures.
• Able to effectively handle multiple tasks.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Maintains a professional standard at Pronghorn to include but not limited to appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discus work related issues with members and guests.
• Supports and adheres to the CORE Values, Brand Pillars, The Mission Statement, Service Fundamentals, and Guest Service Philosophy as defined by the Company.
• Maintain a positive attitude and flexibility to take on new and different tasks as assigned by the 1st Assistant Golf Professional.

Requirements:
Must have or be working towards PGA membership.
A keen knowledge of the golf industry, able to make golf reservations and have a solid understanding of tournament operations.
Must have the ability to relate to members and their guests in a clear professional manner.
Always display appropriate etiquette and business manners befitting a five star service environment.
Ability to create legible and accurate reports and business correspondence to include SOP’s.

Compensation:
$13.00 – $15.00 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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