Full-time Customer Fulfillment Golf Manager

10 April 2019

Country: USA
State: Kentucky

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Full-time Customer Fulfillment Golf Manager
Golf club rental company in Louisville, Kentucky is looking for a Full-time Customer Fulfillment Golf Manager.

Position Overview:
Help lead our eastern US customer fulfillment effort from our prospective Louisville office, which you would help establish. To begin with, you’ll likely work in person with a part-time intern, and remotely with our CEO, CTO, and Customer Fulfillment Team. You’ll be part of a vibrant young company and have a significant impact on its growth.

• Prepare customer orders
• Be point of contact for our customers, ensuring they’re happy with our service, by speaking with them over phone, chat, text, and email.
• Respond to email inquiries and requests.
• Clean and maintain Clublender’s inventory of golf equipment.
• Manage relationships and communications with customers leading up to and during the delivery and return of equipment.
• Maintain customer database.
• Facilitate the smooth return of equipment from customers’ delivery destinations.
• Perform other tasks and projects as assigned by CEO or CTO.

Excellent written and spoken English.
Comfort interacting with customers via phone, chat, text, and email .
Familiarity with business software (e.g., Google Mail and Drive, Dropbox, Slack) and ability to pick up new software quickly.
Attention to detail.
High level of organization.
Familiarity with social media.
Driver’s license and clean driving record.
Ability to work as part of a team and to take initiative to work independently.
Eagerness to learn and contribute.
Bachelor’s degree.
Bonus: familiarity with and/or interest in golf.

As you become more familiar with our business, your role may grow to include more responsibilities. If you have experience in any of these areas, or if any of these areas of focus are particularly interesting to you, please mention them in your cover letter:
ـ Videography and/or video editing.
ـ Photography and/or photo editing.
ـ Helping to maintain a professional social media account.
ـ Business development/sales.
ـ Brainstorming and devising logistics optimizations.

Payments will be at biweekly intervals.

How to apply:
Please send your resume and cover letter to the email provided explaining why you’re interested and why you’re a good fit. Applications without a cover letter will not be considered.

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