Seasonal Golf Shop Assistant Manager

11 March 2019

Category:
Country: USA
State: Illinois

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Seasonal Golf Shop Assistant Manager
Golf Course in Aurora, Illinois is looking for a Seasonal Golf Shop Assistant Manager.

Position Overview:
This is a seasonal position, approximately 35-40 hours/week, April 1st through November 30th. The position will assist the PGA Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that guests receive outstanding customer service, which meets or exceeds their expectations.

Essential Responsibilities:
• Interact with players and guests in a professional manner. Maintain a pleasant and professional manner at all times.
• Assist with outing and tournament administration, implementation, set-up and scoring.
• Ensure procedures are followed to open, close and secure the golf shop, f&b concessions, cart storage and driving range.
• Monitor the performance of assigned staff, including golf shop staff, food and beverage staff, starters/rangers/driving range attendant staff to ensure customer service standards and performance goals are achieved.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure policies and procedures pertaining to golf shop and course activities are being met.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with cash handling procedures.
• Ensure that the golf shop, storage areas, cart barn, driving range, and grounds are maintained per cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences and satisfaction with course products and services.
• Schedule tee times and handle customer inquiries and/or complaints.

Requirements:
Requires a high school diploma or equivalent.
2-year degree preferred.
PGA Apprentice Level 1 or higher, preferred.
Minimum one-year experience in the golf or hospitality industry preferred.
Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights, weekends and holidays.
Positive attitude, professional manner and appearance in all situations.

Compensation:
$18.00 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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