Seasonal Outside Member Services Staff

20 July 2018

Category:
Country: USA
State: California

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Seasonal Outside Member Services Staff
Golf Club in La Quinta, California is looking for a Seasonal Outside Member Services Staff.

Position Overview:
The Outside Service Staff Member role is to work closely with the Head Golf Professional to ensure that mission, core values, service standards, and objectives are met. This is a highly visible position that requires a large presence with excellent communication skills.

Essential Responsibilities:
• Customer Service – Provide the highest level of customer service to the members and their guests with special attention to detail. Go above and beyond to ensure that every club encounter is a memorable experience. Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Integrity – Represent the golf club with integrity and professionalism at all times.
• Golf Stock levels – Maintain stock levels associated with golf activities (pencils, ball markers, tees, scorecards, pin sheets, divot tools, waters, paper, spot free water service, etc.)
• Leadership – Maintain a positive, upbeat role, promote and exemplify club’s values and represent departmental objectives and interests to internal and external customers.
• Team Player – Work well with others as a team; build strong work relationships with excellent communication.
• Punctuality – Be on time and ready to work your shift at your scheduled shift time.
• Cart Staging – Golf carts are to be staged in the morning, ready for members to arrive (Clean, stocked with ice, towels, tees, scorecard, pin sheet, sand, wet towels, etc.)
• Personality – Greet all members by name with a warm, familiar greeting to establish rapport. Our members come here to have a fantastic time, try to make every interaction memorable.
• Safety – Attend monthly golf operation safety meetings. Adhere to all federal, state and local laws regarding health, safety and employment.
• Bag Drop – Assist members with their golf bags from their car to our golf carts. If necessary, escort guests to their next destination (locker room, dining room, driving range, etc.)
• Driving Range – Driving range is to be clean and stocked at all times (Including the chipping green and bunkers).
• Work Areas – Keep work areas neat at all times. Members tend to walk through the cart barn, so be sure everything is in order.
• Be Forward-Looking – Prepare for the next day in advance. Have carts, towels, etc. ready to go before you leave.
• Valet – Have a legal driver’s license and be capable of parking a variety of vehicles.
• Caddying – There may be opportunity to caddy for members or guests on occasion.

Requirements:
Outside Service Staff Members are expected to be dedicated, to take initiative, and to be a team player.
Hospitality/Service experience required.
Private Club experience preferred.
Golf experience preferred.
Golf club repair experience preferred.

Compensation:
$12.00 – $14.00 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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