Seasonal Assistant Golf Professional

9 May 2018

Category:
Country: USA
State: Michigan

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Seasonal Assistant Golf Professional
Country Club in Brighton, Michigan is looking for a Seasonal Assistant Golf Professional.

Position Overview:
Responsible for promoting the game of golf and the club while providing the Three Steps of Service to the members and guests of the club. Responsible for providing quality service, overseeing and assisting with the golf shop operations and participating in driving revenue and programming efforts. Directly supervises Outside service personnel, starters, course hosts as directed.

Duties:
• Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
• Maintain control of the tee sheet, including walkups and pairings. Collect all guest, cart and other fees.
• Respond to inquiries and make tee-times for Members and guests both in person and on the phone. Converse with Members and guests in a friendly manner. Focus your attention on members and guests needs and remain calm, professional and courteous at all times, even when under pressure.
• Organize and promote all Club Tournaments and other special events/functions at the club.
• Provide professional instruction for member/guests as requested according to the standards.
• Oversee all aspects of outside golf operations and staff to assure proper performance while following all daily procedures and policies (i.e. staging area, range, golf cart storage, etc.) including marshal/starters/course hots and golf shop attendants.
• Promote the game of golf and promote the club while maintaining a high level of professionalism and service.
• Develop relationships with Members and guests by participating in events and one on one, including playing golf, as approved by management.
• Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
• Take care of all return merchandise and issuing proper credit to customer.
• Perform close of business functions following guidelines and procedures established by the club.
• Responsible for seeing that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).
• Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify supervisor of member/guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
• Because of the fluctuating demands of the club’s operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring that others are acting safely.

Requirements:
Enrolled in the PGA Golf Professional Training Program.
Ability to communicate effectively with proper grammar.
Ability to work well under pressure, coordinating multiple tasks at any given time
Ability to focus attention on detail.

Compensation:
$11.00 – $13.00 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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