Full-time Outside Golf Member Services Attendant

5 April 2018

Category:
Country: USA
State: Utah

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Full-time Outside Golf Member Services Attendant
Golf Club in Park City, Utah is looking for a Full-time Outside Golf Member Services Attendant.

Position Overview:
Assist in all areas of the Outside Golf Operations: 1. Cart Barn 2. Bag Room 3. Podium 4. Practice Facility 5. Starter 6. Marshall.

1. Cart Barn:
This area is tasked with supplying the operation with golf carts. The golf carts safety, cleanliness, and organization is the focus of this area.

• Check with the outside supervisor for any unusual or special instructions, such as tire changes, battery checks, and cart rotation.
• Be in possession of the daily tee sheet and monitor for updates throughout the shift.
• Make sure all equipment; radio, cart, etc. are working correctly.
• Keep cart barn area neat and clean at all times.
• Bring out clean, stocked, and iced carts to the cart staging area.
• When a cart leaves the barn – 2 scoops of ice are put in cooler.
• Clean the carts that come off the course/range, this includes trash, water bottles, towels, dirt, cubbies, and tires.
• Carts must be restocked and ready for play. 2 water bottles, 2 sand bottles, 6 black logo tees, 2 clean folded green towels, yardage card, scorecard, sharp pencil.
• Correctly park and charge carts once they are cleaned and restocked.
• Assist other outside staff as needed.
• This area may perform additional duties as needed/required.

2. Bag Room:
This area is tasked with cleaning, organizing, and moving golf bags/sets. This includes the rentals sets located in the Club Repair office.
• Check with the outside supervisor for any unusual or special instructions, such as events.
• Be in possession of the daily tee sheet and monitor for updates throughout the shift.
• Keep bag room area neat and clean at all times.
• Bring out clean sets to staging area when called for.
• Clean clubs and organize rental sets that come off the course. Once cleaned put sets away into proper storage area or bag racks to be picked up.
• Assist other outside staff as needed.

3. Podium:
This area is tasked with greeting golfers as they arrive and depart the golf course. You are the 1st and last impression of the golf operation and as such high energy and positive attitude are required. This area requires planning and proper organization.

• Check with the outside supervisor for any unusual or special instructions such as event staging and shotguns.
• Be in possession of the daily tee sheet and monitor for updates throughout the shift.
• Make sure all equipment; radio, cart, etc. are working correctly.
• Keep podium and cart staging area neat and organized.
• Bring out clean, stocked, and iced carts to the cart staging area.
• When a cart leaves the barn – 2 scoops of ice are put in cooler.
• Greet golfers as they arrive to drop off their bag, pick up their bag, make the turn, or finish their round/practice.
• Assist golfers in directions to practice facility, golf shop, and locker room, #10 etc.
• Ensure carts are staged properly. 2 water bottles, 2 sand bottles, 6 black logo tees, 2 clean folded green towels, yardage card, scorecard, sharp pencil.
• Setup carts with correct sets of clubs/rentals.
• Write down and communicate to Starter cart #s and corresponding groups.
• Assist in keeping the course and areas around the clubhouse clean, and call attention to golf shop of any maintenance issues needing addressing.
• Assist other outside staff as needed.

4. Practice Facility:
This area is tasked with setting up, breaking down, and maintaining the practice facility throughout the day.
• Check with the outside supervisor for any unusual or special instructions such as event staging and shotguns.
• Be in possession of the daily tee sheet and monitor for updates throughout the shift.
• Make sure all equipment; radio, cart, etc. are working correctly.
• Keep the range tee neat and organized. Balls/tees/den caddy restocked and in line.
• Setup practice facility in morning.
• Restock practice facility during day.
• Pick range balls using picker or shag bags..
• Clean and sort range balls in ball washer.
• Breakdown practice facility at night.

5. Starter:
This area is tasked with providing customers with service regarding tee times, tee time coordination, rules and policies and pace-of-play. This position is also responsible for assisting with accurate daily play totals and other duties as directed. Due to the nature of the position, the golf starter must be pleasant, but firm at the same time.

• Operate the starter’s cart in the highest professional manner.
• Assure the orderly flow of play in accordance with the posted tee times. Rotate players as needed to ensure the flow of play.
• Promote the facility programs, events and image to the customer s of the facility at all times.
• Provide welcoming “first contact” with each customer or groups of customers and ensure they have an enjoyable experience.
• Check with the Outside Supervisor for any unusual or special instructions, such as cart paths only etc.
• Be in possession of the daily tee sheet and monitor for updates throughout the shift.
• Make sure all equipment; radio, cart, etc. are working correctly.
• Keep work area neat and clean at all times.
• Assist in keeping the course and areas around the clubhouse clean, and call attention to golf shop of any maintenance issues needing addressing.
• Be prepared for inclement weather (air horn, rain gear, etc.), understand bad weather procedures and communicate with golf shop during weather alerts as necessary.
• Assist other outside staff as needed.
• Post the conditions of play for the day.
• Assist customers with finding a game when necessary.
• Maintain an adequate supply of scorecards, pencils, tees, ball markers, etc. at the first tee and in other locations on the course as needed.

6. Marshal:
This area is tasked with directing the flow of traffic on the course, enforcing facility rules, assisting customers with course etiquette, alerting management to any golf course problems, promoting the facility and its events and assisting players with any on-course problems. Due to the nature of the position, the marshal must be pleasant, but firm at the same time.

• Marshal should be on-time for shift and ready to work 5 minutes prior to shift starting.
• Be the on-course customer service specialist for the facility.
• Provide welcoming “first contact” with each customer or groups of customers and ensure they have an enjoyable experience.
• Check with the outside supervisor for any unusual or special instructions, such as cart paths only etc.
• Be in possession of the daily tee sheet and monitor for updates throughout the shift.
• Make sure all equipment; radio, cart, etc. are working correctly.
• Accurate recordkeeping of the number of players daily.
• Communicate with the outside supervisor on a regular basis.
• Assist customers with any on-course problems – alert appropriate supervisor if necessary.
• Move around the course in reverse order, hole 18 back to hole 1.
• Keep work cart neat and clean at all times.
• Assist in keeping the course and areas around the clubhouse clean, and call attention to golf shop of any maintenance issues needing addressing.
• Keep player’s on the pre-determined pace-of-play schedule and report any problems to the golf shop.
• Continually check in with the outside supervisor (25-30 minutes), even if there is nothing to report, for possible change of duties.
• Be prepared for inclement weather (air horn, rain gear, etc.), understand bad weather procedures and communicate with golf shop during weather alerts as necessary.
• Assist other outside staff as needed.

Requirements:
Should be on-time for shift and ready to work 5 minutes prior to shift starting.
Position requires full attendance of scheduled hours.
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
Excellent oral communication skills.
Self-motivated with desire to promote.
Service and customer focused attitude.
Enthusiastic, outgoing attitude and personality, patient and non-combative.
Organized, able to work in a busy environment where the priorities are changing.
Dedicated to improving their own skills and knowledge as well as those of the other team members.
Team player.
Energetic and professional.
Standing or walking for long periods of time may be required.

How to apply:
Please apply via the URL provided.

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