Full-time Director of Golf and Member Services

8 February 2018

Country: USA
State: Vermont

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Full-time Director of Golf and Member Services
Golf Course in Stowe, Vermont is looking for a Full-time Director of Golf and Member Services.

Position Overview:
He/she will lead and manage the Golf Operations Department to ensure a superb golfing experience for players and groups, and attractive, well-maintained golf shops and operational support areas, and is responsible for all day-to-day functions and activities/programming of the golf courses and golf shops. You will lead the member services teams including Club Concierge, Ski Valet and Parking Valet at the Alpine Clubhouse on Spruce Peak as the premier private ski-in/ski-out club in the Eastern United States. He/she must ensure a superb alpine experience for an extremely avid ski and winter sports membership as well as maintain an impeccably well-maintained clubhouse and amenities package at the clubhouse.

Essential Functions:
• Evaluate all aspects of the golf experience and create and implement an enhancement plan.
• Evaluate direct reports and outside staff and create a development plan, in addition to ensuring that a robust talent acquisition and retention program is created and executed.
• Assess effectiveness of merchandising program and make necessary improvements.
• Evaluate quality control, purchasing and inventory management systems and make recommendations to GM for improvements.
• Review and refine, or develop, standard operating procedures.
• Review budget for the remainder of the fiscal year.
• Assimilate and collaborate quickly with fellow Department Heads and ensure a consistently high level of communications between both yourself and your team with all other operational departments; again, clearly supportive of a “one club, one team” philosophy that is created by the initial ‘tone’ to be emulated by others.
• Create and maintain a regular staff communication program to ensure that all golf operations team members are fully educated, on the same page and empowered to confidently handle delegated situations.
• Assist the Membership Director in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members.

Must be an exceptional “servant leader” and manager who recognizes and respects the contributions of staff on all levels in addition to providing information, recommendations, and leadership to the GM, Board, and Ownership Group.
The ideal candidate will be a PGA Class A Director of Golf or Head Golf Professional with a minimum of five years of progressive experience at clubs known for a quality golf experience.
An individual with impeccable character and a high “Golf IQ”.
The ability to “listen” to input from several sources; to extract appropriate thoughts, inputs, and ideas and to sincerely engage with each source, even when having to say “no” to a request.
A confident, resourceful, high-energy leader, who recognizes the value of innovative, creative golf programming and the need to “grow the game”.
A student of the game with a proven ability to produce an exceptional golf experience for players of all levels.
Someone with the ability to learn, understand and embrace the alpine environment and its outdoor amenities.
A program builder with demonstrated success in growing the game of golf as well as someone who can learn to understand and promote winter activities.
A natural and intuitive leader who has a verifiable record of an exceptionally high degree of member engagement – in the golf shop, on the range, in the clubhouse and on the course on a consistent basis. This should be rooted out of a true and sincere desire to develop and maintain strong, positive member relationships.
Experienced in consistently providing outstanding member service, both inside and out of the golf shop, and to have a ‘team’ who are held accountable and to a similarly high standard.
A strong relationship builder with a history of collaboration with their Course Superintendent and General Manager.
An individual with strong financial acumen, experienced in budget management and forecasting, as well as driving top line revenue growth.
A verifiable record of managing/leading a well-regarded instructional program and ability to maintain our Golf Channel Academy programming.
An active listener with excellent communication skills.
A well organized, detail-focused observer of standards of delivery.
Ability to create a strong identity for club professional staffs and develop an effective plan to attract and retain talent.
Ability to effectively communicate with all staff, not just in the golf operation, recognizing the “one club, one team” philosophy.
Preferably, this candidate will hold a bachelor’s degree in golf management, hold a minimum of a “Class A” card and be a current registered member of the PGA. Further, a verifiable commitment to continuing education with the PGA.

How to apply:
Please apply via the URL provided.

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