2nd Golf Guest Services Staff

6 February 2018

Category:
Country: USA
State: Colorado

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2nd Golf Guest Services Staff
Tennis court in Aspen, Colorado is looking for a 2nd Golf Guest Services Staff.

Position Overview:
Performs a variety of tasks in support of the Recreation Department. This position could also split time and responsibilities with the maintenance staff. Position works under the supervision of the Head Golf Professional with the assistance of the Professional staff and Golf Specialist team.

Essential Job Functions & Duties:
• Greets and assists visitors while providing positive and informative information to patrons.
• Direct guests, in a friendly and helpful manner, to different locations at the golf course.
• Assists guests with their personal items and golf clubs when needed.
• Anticipate guests needs without direction.
• Collectively maintain a positive atmosphere during all times and with all guests.
• Communicate with guests and the golf shop to start guests for tee times and maintain this pace for the entirety of the day.
• Assists guests on the course such as: helping groups that are falling behind pace, help with directions on the course, and providing a fun helpful atmosphere.
• Assists with the daily arrangement and organization of outside services & club house custodial duties.
• Starts groups off the first hole to maintain the integrity of the pace of play throughout the day.
• Confronts groups that are violating policies on the course or alerts the professional staff if the situation warrants.
• Able to assist behind the front counter if needed.
• Stages & stocks golf carts for daily play.
• Charges the batteries of the golf carts daily.
• Clean and wash the golf carts daily.
• Driving range management.
GPS maintenance and repair.
• Able to operate range equipment independently which includes: Picking cart, attachment to pick balls, ball washer and ball dispenser.
• Stage and rotate the driving range on a consistent basis.
• Assist the teaching professionals with needed equipment.
• Assist with staging the course, carts and driving range for tournaments and events.
• Assist monitoring golf cart maintenance and reporting any accidents or damage.
• Custodial responsibilities for the club house.
• Assist guests with golf cart issues.

Requirements:
Knowledge of relevant equipment, policies, procedures, and strategies to promote an effective and safe golf facility.
Skills in promoting products, services, and events.
Knowledge of basic business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people.
Ability to communicate concisely and effectively through a variety of methods such as: email, telephone, and verbally.
Ability to recognize problems and effectively work independently or with others to reach a viable solution.
Ability to effectively and efficiently provide exceptional customer service and possess the ability to take necessary steps to assist customers with their needs with a pleasant attitude.
Possesses interpersonal skills including understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations.
High School Diploma or GED equivalent.
Must have a minimum of 2 years’ work experience in the golf industry
Must be able to promptly reply to phone calls, text messages, and emails.
Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date if it is determined that the applicant must drive a vehicle.

Compensation:
$12.92 – $16.45 per hour.

How to apply:
Please apply via the URL provided.

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