Full-time Golf Course Attendant

5 December 2017

Country: USA
State: Louisiana

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Full-time Golf Course Attendant
Hotel in Lake Charles, Louisiana is looking for a Full-time Golf Course Attendant.

Position Overview:
Provide guests with not only valuable welcoming and retail services, but also their first impression of us. Possess the skills and attitude to make certain of a lasting impression.
As a Lead Golf Course Attendant you are responsible for providing superior service to both the internal and external customer. The Lead Golf Course Attendant is also responsible for greeting customers, cash register transactions, stocking sales floor, maintaining a clean working environment and assisting guests with their needs, as well as handling all customer complaints and making decisions regarding salespersons (breaks, etc.).

1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
2. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
3. Oversees performance of Retail Clerks and Golf attendants to ensure adherence to department policies and procedures.
4. Responsible for stocking and maintaining the appearance of display floor.
5. Assists in the preparation of performance appraisals of Retail Clerks and Golf Attendants.
6. Investigates and responds to guest complaints with regard to merchandise purchased.
7. Performs duties of salespersons as needed.

Must be able to use the equipment associated with the position, including, but not limited to, cash register, 10-key adding machine, and computer keyboard.
Ability to communicate effectively with customers, as well as all levels of employees.
Must be able to review and comprehend all necessary documentation.
Ability to inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change.
Ability to effectively and efficiently move around work area.
This position requires physical mobility, including, but not limited to, bending, carrying, twisting, lifting up to 50 pounds, and pushing/pulling up to 50 pounds. These actions are required in order to clean, maintain and stock merchandise, as well as to perform gift-wrapping duties.
Basic math skills and 10-key experience preferred.
Verbal communication and customer service skills required.
Prior money-handling experience helpful.
Previous supervisory experience helpful.

How to apply:
Please apply via the URL provided.

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