Outside Golf Services Supervisor

1 December 2017

Country: USA
State: California

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Outside Golf Services Supervisor
Golf Club in San Martin, California is looking for an Outside Golf Services Supervisor.

Position Overview:
Individual is responsible for the management role of the day to day outside golf operations. Primary responsibilities will consist of, but not limited to: maintaining golf car fleet, practice facility, player assistance, member/guest hospitality, tournament operations, and operating within a budget. Learn, understand, and implement the club’s Mission Statement, Vision, and Core Values to enhance and provide maximum enjoyment for all internal and external guests. Work closely with the Golf Professionals to properly execute member and guest events. Reports to Director of golf / golf professionals.

Primary job functions:
• Hire and recruit for the GSA staff.
• Administrator for HR smart program.
• Review submitted resumes.
• Conduct interviews.
• Train all of GSA staff.
• 20+ hours of one on one training of SOP’s and protocols per employee. Provide hands on training, mentoring, and coaching the staff of raising the bar with customer service levels.
• Golf cart safety training.
• Heat stress training.
• Driving range/ parking lot greeting.
• 18 & turn.
• Cart barn.
• Coordinate all staff benefits with Human resource.
• Keep all expenses under budget while not compromising the golf service experience.
• Tees.
• Towels.
• Divot repair tools.
• Scorecards.
• Yardage guides.
• Cleaning supplies.
• Range balls.
• Driving range equipment.
• Coordinate uniform orders/needs with retail manager.
• Assist with starting groups on the first tee in order to provide an introduction to the golf course.
• Coordinate all group and tournament set ups and property events at the driving range.
• Stage the carts.
• Present gifts and prizes.
• Insert name cards on carts for guests.
• Coordinate shuttling for all guests to their respective areas.
• Weddings.
• Tents.
• Bocce ball.
• Archery.
• Banquets.
• Maintain the entire cart fleets (80 carts) health and cleanliness.
• Cart battery fill (monthly).
• Change tires.
• Monthly inspections.
• Coordinate major repairs with property mechanic.
GSA scheduling.
• Staff accordingly for day to day operations and all property wide events.
• Staff scheduling based upon labor budget.
• Review submitted request time off forms from the staff.
• Responsible for bag room billing and maintenance.
• Maintain organization and cleanliness of all golf rental sets.
• Actively promote and recruit member participation in club activities including all member related tournaments (The Chalice, The Challenge, Club Championship, The Clash at CordeValle, Muirfield Cup, and The Harvest Cup).
• Responsible for all disciplinary actions and writing up performance reviews for GSA staff.
• Plan and create team building events and outings
• Uphold and lead by example using the Rosewood mission and vision.
• Assist starter and golf pros with pace of play and the entire golf course experience.

Additional Job functions:
• Be prepared to handle all member and guest requests.
• Greet members/guests as they arrive on property.
• Unload golf clubs from vehicles.
• Assist all members and guests while on property.
• Provide towels for guests to use.
• Provide cold water in ice chests throughout property.
• Pick range balls, and keep range properly supplied at all times.
• Maintain overall cleanliness and presentation of the range and practice facility.
• Supply golf carts for the players to use.
• Assist members/guest with pace of play.
• Double check hole locations for the day according to the hole location chart.
• Double check restroom to ensure proper cleaning has been done.
• Assist Members/guests with Hot/cold towels at completion of play.
• Pick up walking groups form #9-#10
• Detail golf carts and prepare for the next day’s play.
• Store Members golf clubs in club storage.
• Use the Pressure washer to clean all golf carts, and shuttles daily.
• Ensure nightly that all carts and shuttles are accounted for.
• Assisting Portico with staging carts for members/guests.
• Take initiative to ensure all daily tasks are completed correctly and efficiently.

Must be a strong and proven leader of the outside golf staff and a complete team player.
This position needs to lead by example and must encompass all of the daily operations into his/her daily routine.
Must have the ability to manage the entire outside operation and take ownership of all outside operations.
Must have strong interpersonal skills as well as the ability to delegate work in the most challenging of situations.
This position must be able to prioritize work in challenging situations and be able to stay calm and effective throughout.
Must have the ability to provide the most efficient and highest level of customer service in the industry.
Must have the ability to manage staff on a daily basis.
Valid Driver’s License.
Minimum 2 years driving experience with a clean record.
Ability to operate a Golf Car safely and transport all guests safely following all company safe practice standards.
Must be detail oriented and organized with ability to multi-task
Flexibility of hours and willingness to work more than 40 hours per week including holidays and weekends on a regular basis.
Ability to work outdoors during all weather conditions with uniforms provided.
Must have strong communication skills.
Ability to work as a team player.
Ability to take lead from manager and produce results.
Strong interpersonal skills.
Anticipate the needs of members/guests.
Attention to detail.
High School Graduate, desired.
Prior work experience at resort and private golf facilities, desired.
Strong understanding of high-end private club operations, desired.
Knowledge of the game of golf, desired.
Experience in a management role in Outside Services is requested but not required.
Previous employment in the golf industry is required.
High End Private Club or Resort experience is required.

$47,500.00 per year.
End of year bonus.
401k match.

How to apply:
Please send your resume and cover letter to the email provided.

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