Golf Operations Assistant

13 November 2017

Category:
Country: USA
State: Florida

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Golf Operations Assistant
Resort in Bowling Green, Florida is looking for a Golf Operations Assistant.

Position Overview:
Coordinate all small golf group reservations, audit and balance tee sheets and room inventory system, handle telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.

Essential Functions:
• Coordinate all resort golf group tee times, room reservations and other services, build rapport with the guest representing the group in order to facilitate excellent customer service.
• Audit golf tee sheets and property PMS system to ensure accurate information.
• Answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel’s selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and up-sell the hotel as appropriate.
• Maintain a working knowledge of the sales and front office areas, credit policy, different room types, and hotel services.
• Report rate resistance and all problems to Reservations Supervisor or Director of Revenue.

Non-Essential Functions:
• Answer letters, send brochures, and information in response to guests’ requests.
• Be familiar with duties of Reservations Manager such as forecasting, coding, closing out, and restricting dates.
• Participate in hotel committees and task force opportunities.

Requirements:
A high school diploma or GED equivalent.
Further education is desirable.
Previous data entry and telephone experience is helpful.
Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests.
Ability to operate a computer.
Excellent organizational and time management skills

How to apply:
Please apply via the URL provided.

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