Full-time Director of Golf Course and Clubhouse Operations

10 November 2017

Country: USA
State: Louisiana

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Full-time Director of Golf Course and Clubhouse Operations
Golf course in New Orleans, Louisiana is looking for a Full-time Director of Golf Course and Clubhouse Operations.

Position Overview:
The Director of Golf Course and Clubhouse Operations is responsible for the operation and promotion of Golf course, Golf Pro Shop, and The Clubhouse Café. The Director will manage the following: (1) Golf course operations, golf outing sales and special events, and course maintenance; (2) The Golf Pro Shop, (3) The Clubhouse Café restaurant, including the dining room, quick serve operation, the kitchen, and beverage carts. Through the Clubhouse Café, the Director will also oversee a substantial catering and special events program that ranges from large seated dinners to wedding ceremonies and receptions. The director is responsible for achieving revenue goals and managing expenditures, and must be able to foster a team atmosphere to encourage collaboration among departments transactions.

Job Description:
Provide a guest experience of outstanding quality.
• Foster and enforce excellent customer service and collaboration at all levels.
• Take responsibility for ensuring appropriate management staff, including the Director, are on site during operating hours or after-hours events to ensure consistent quality and guest satisfaction.
• Plan, procure and oversee course improvements to maintain a high-quality experience.
• Work to increase sales in the Clubhouse, coordinate events and ensure Company’s high standards of food quality and customer service are maintained.
• Oversee the scheduling and routing of personnel and equipment to accomplish goals.
• Take responsibility for managing relationships with third-parties, including managing several events simultaneously to ensure each guest has excellent customer service to encourage repeat visits.
• Willingly assist in all areas of operations based on sound judgment of needs.

Educate our diverse audience about the natural world:
• Work with the Chef and Clubhouse Café Manager to actively participate in Company’s conservation and sustainability initiatives, eg, sustainable seafood initiatives, no plastic straws, etc.
• Work with the Company’s marketing team to develop and implement a long-term marketing plan directed at locals and repeat customers as well as tourists, positioning the course and clubhouse as a vital part of the Company’s Nature Institute family of parks and museums
• Be ready to answer the questions of our park guests and golfers and inform them of our efforts regarding conservation and park operations.

Operate a financially self-sufficient collection of museums and parks:
• Ensure accountability of all teams, including developing and maintaining budgets, managing to meet or exceed sales goals and controlling expenditures, especially staff and food costs.
• Improve communication with current and potential customers, including improvement in yield management and tee time scheduling. Assist with developing relationships to foster repeat golfers and outings.
• Suggest innovative pricing strategies to drive business.
• Work with Chef and Clubhouse Café Manager to alter operating hours and menus in order to attract a larger customer base, including appealing to golfers and other park users throughout the day. Ensure menu is cost effective and prices accurately reflect the cost and kitchen effort while still appealing to market.
• Analyze and monitor financial performance including forecasting results and analyzing market trends. Develop dynamic action plans for meeting or exceeding goals for each team.
• Ensure expenditures are in line with industry standards for a similar course and food operation.
• Oversee inventory and maintenance of all equipment, including projecting need for replacement in a timely manner.
• Oversee coordination of events to ensure maximization of profit and use of all facilities.
• Foster a team environment and encourage others to find efficiencies among departments.
• Approve all expenditures and exercise cost control measures to keep, as nearly as possible, operating expenses within the approved budget.
• Maintain appropriate inventory control.
• Maintain accurate and complete records regarding golf rounds, food and beverage and shop sales, customer data, merchandise inventory, scheduling, payroll, inventory, weather, agronomy etc.

Golf Course and Clubhouse Café employees; direct reports include Golf Course Superintendent, Head Golf Professional, Clubhouse Café General Manager and Clubhouse Catering Sales Manager.
Minimum of 3 years’ experience as golf General Manager, Director or equivalent at a high volume, high quality course with a minimum of 2 years’ additional experience in restaurant management or catering sales.
Bachelors degree required in related field.
Proficient in Microsoft Office suite and willingness to learn and implement new programs.
Must be able to utilize all manner of hand equipment and self-propelled machinery within the scope of golf course operations and maintenance.
Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.

How to apply:
Please apply via the URL provided.

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