Seasonal Golf Shop Attendant

13 October 2017

Category:
Country: USA
State: Texas

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Seasonal Golf Shop Attendant
Golf Club in New Braunfels, Texas is looking for a Seasonal Golf Shop Attendant.

Position Overview:
The Golf Shop Attendant is a critical part of the customer service experience and plays an essential role in customer engagement and for ensuring accurate customer transactions. Excellent delivery of friendly and outgoing customer interaction is critical to this role and sets the tone for our customers’ day. The Golf Shop Attendant reports directly to the Head Golf Professional.

The responsibilities of this job include but are not limited to the following:
• Positively interact with guests to ensure their visit is a first class experience from the time of arrival, throughout their golfing experience. Be an ambassador for the golf property at all times.
• Process golf fees, merchandise, and concession transactions utilizing the point of sale software, handling cash and processing credit card transactions, as well as reconciling daily close-outs.
• Actively engage with customers on a daily basis with the goal of accurately collecting every customer’s profile data such as their name, phone number, zip code, and e-mail address. This also includes ensuring all repeat customer transactions are accounted for and that their data is up-to- date and accurate.
• Be available to work morning, afternoon, or evening shifts performing both opening and closing duties utilizing provided operational checklists.
• Assist with answering the phone for assisting customers with the reservation of tee times, answering questions, etc.; maintaining professional and pleasant telephone manners at all times.
• Be knowledgeable with the merchandise for sale in the golf shop. Acknowledge and when necessary assist customers who are browsing the golf shop retail area with suggestive selling and answering questions.
• Handle any customer inquiries and/or complaints in a professional and timely manner. Report all complaints to the Head Golf Professional.
• Assist the Head Golf Professional with supervising and engaging with the Guest Service Attendant staff on a daily basis while on duty.
• Work with and assist the Head Golf Professional to ensure that the golf car fleet, clubhouse grounds, and main clubhouse facilities are consistently clean and free of any unsightly trash or clutter.
• Work with the Head Golf Professional Staff to constantly monitor the tee sheet to ensure maximum utilization of each day’s business.
• Keep golfers adequately informed of the activities on the golf product and encourage their participation when necessary.
• Be aware of golf course maintenance programs and course conditions on a daily basis.
• Develop dialogue with customers concerning their playing habits at other golf courses. Note and report customer likes and dislikes with the golf course product to the Head Golf Professional.
• Coordinate and communicate regularly with the Head Golf Professional on all pertinent matters.
• Coordinate with and assist the Beverage Cart Attendants with stocking, restocking, and reconciling inventory and beverage cart transactions.
• Assisting the other golf shop staff and beverage cart staff with lifting cases of water, soft drinks, and beer.
• Assisting the golf shop staff and beverage cart staff with stocking and restocking inventory and supplies. This includes bending over to stock cart and retrieve items.
• Hauling and replenishing ice when necessary.
• Enduring hot and cold weather temperatures.
• Sitting in and driving a motorized vehicle over uneven terrain.
• Standing on hard surfaces.
• Kneeling, reaching and twisting to stock or retrieve items.

Requirements:
Minimum of two years of previous service-oriented or hospitality industry experience strongly preferred.
Texas Alcoholic Beverage Commission (TABC) Certification required.
Must have an outgoing personality and be customer service oriented.
Excellent computer skills required.
Must be at least 18 years of age with a valid driver’s license.
Must be available to work weekdays, weekend days, and holidays.
Excellent oral communication skills a necessity.
Must have a High School diploma or equivalent.

Compensation:
$10.00 – $12.00 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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