Full-time Outside Golf Guest Services Associate

11 October 2017

Category:
Country: USA
State: Arizona

Apply for this job.

Click the button below to apply for this job.

Apply Now Already have an account? Log in first

Full-time Outside Golf Guest Services Associate
Golf Resort in Phoenix, Arizona is looking for a Full-time Outside Golf Guest Services Associate.

Position Overview:
The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/she will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.

Responsibilities include, but are not limited to:
• Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
• Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
• Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
• Performs other duties as needed. (5% time)

Requirements:
Organizational skills.
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with a minimum of supervision.
Ability to read, write and understand English.
Basic office skills helpful including basic math, proper cash handling procedures.
Must maintain a professional appearance and a can-do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be detail oriented.
PC skills and knowledge.
Ability to use basic office equipment including fax, copier, printers.
Microsoft Office: Word, Excel, Outlook.
Key systems.
Hotel hospitality front office system knowledge a plus.
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
1 year of guest services experience in a hospitality/hotel/resort environment and/or
1 year of customer service experience in service or retail environment.

How to apply:
Please send your resume and cover letter to the email provided.

« Back to the Golf Jobs listings

Other golf jobs in Arizona:

NewFull-time Outside Golf Services Staff - Scottsdale, Arizona

Golf Course in Scottsdale, Arizona is looking for a Full-time Outside Golf Services Staff.

NewFull-time Golf Groundskeeper - Phoenix, Arizona

Golf club in Phoenix, Arizona is looking for a Full-time Golf Groundskeeper.

NewFull-time Assistant Golf Professional - Paradise Valley, Arizona

Golf Course in Paradise Valley, Arizona is looking for a Full-time Assistant Golf Professional.

NewFull-time Assistant Golf Professional - Maricopa, Arizona

Golf Club in Maricopa, Arizona is looking for a Full-time Assistant Golf Professional.

NewHead Golf Professional - Peoria, Arizona

Golf club in Peoria, Arizona is looking for a Head Golf Professional.

NewFull-time Assistant Golf Professional - Peoria, Arizona

Golf club in Peoria, Arizona is looking for a Full-time Assistant Golf Professional.

Part-time Golf Shop Associate - Scottsdale, Arizona

Golf Club in Scottsdale, Arizona is looking for a Part-time Golf Shop Associate.

Full-time Golf Shop Assistant Merchandiser - Scottsdale, Arizona

Golf Club in Scottsdale, Arizona is looking for a Full-time Golf Shop Assistant Merchandiser.

Seasonal Outside Golf Operations Professional - Scottsdale, Arizona

Golf Club in Scottsdale, Arizona is looking for a Seasonal Outside Golf Operations Professional.

Assistant Golf Professional - Tucson, Arizona

Resort in Tucson, Arizona is looking for an Assistant Golf Professional.

« Arizona Golf Jobs

Other jobs in this category:

NewFull-time Golf Cart Service Attendant - Champions Gate, Florida

Hotel in Champions Gate, Florida is looking for a Full-time Golf Cart Service Attendant.

NewSeasonal Part-time Golf Shop Member Services Attendant - Delray Beach, Florida

Golf Shop in Delray Beach, Florida is looking for a Seasonal Part-time Golf Shop Member Services Attendant.

NewFull-time Outside Golf Services Staff - Scottsdale, Arizona

Golf Course in Scottsdale, Arizona is looking for a Full-time Outside Golf Services Staff.

NewPart-time Golf Cart Attendant - Davenport, Florida

Golf Club in Davenport, Florida is looking for a Part-time Golf Cart Attendant.

NewGolf Player Assistant - West Palm Beach, Florida

Country club in West Palm Beach, Florida is looking for a Golf Player Assistant.

NewFull-time Permanent Golf Operations Manager - San Diego, California

Department in San Diego, California is looking for a Full-time Permanent Golf Operations Manager.

NewFull-time Golf Groundskeeper - Phoenix, Arizona

Golf club in Phoenix, Arizona is looking for a Full-time Golf Groundskeeper.

NewPart-time Golf Course Monitor - Orlando, Florida

Golf Course in Orlando, Florida is looking for a Part-time Golf Course Monitor.

NewPart Time General Store / Golf Course Associate - Round Mountain, Nevada

Gold mining company in Round Mountain, Nevada is looking for a Part Time General Store / Golf Course Associate.

NewPart-time Seasonal Golf Course Worker - Lafayette, Colorado

Golf course in Lafayette, Colorado is looking for a Part-time Seasonal Golf Course Worker.

NewSeasonal Golf Bagroom Attendant - Boynton Beach, Florida

Country Club in Boynton Beach, Florida is looking for a Seasonal Golf Bagroom Attendant.

« View More