Pro Shop Manager

10 October 2017

Country: USA
State: California

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Golf Shop Manager
Golf Club in San Rafael, CA is looking for a full-time Pro Shop Manager.

Position Overview:
Rated “Best of the County” by Marin Magazine and located 25 miles north of San Francisco in the heart of Marin County, Golf Club has been a pillar of the golf community for decades. The championship level course cultivates a true love for the game with year-round tournaments and a full calendar of events that unfold in an unparalleled setting. Enjoy gorgeous views of Marin while playing on one of California’s best heritage courses.
Golf Club is looking for talented and motivated individual who can grow with us and can deliver best-in-class customer service on a scale not seen in the industry. If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at the Golf Club. Golf Club offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment.
As a member of the Golf Club team, the Pro Shop Manager (PSM) helps bring to life a high performance culture that develops and empowers great employees that together deliver five-star service, exceptional programs, and an immaculately clean, safe club to both members and guests.  In decisions and actions, the PSM is guided by Golf Club’s service vision and WE SERVE principles. This position has supervisory responsibility over the Pro Shop and Player Services employees and is responsible for the associated training, scheduling, and payroll processes. This position manages the day to day operations of the Golf Pro Shop At the Golf Club including, merchandising, inventory, Tee Sheets, NCGA affiliation and score posting, club rental, and the grab and go snack service display. In concert with the Director of Golf Operations, the PSM will manage course operations, pace of play, tournaments, lessons, clinics, camps, and related web site/blog / E-Blast communications to benefit overall player satisfaction and department profitability. The PSM will develop and implement best practices, Standard Operating Procedures, and employee training and development programs to achieve financial goals, employee retention, ensure consistent levels of service, and guest satisfaction. Though guided by the Director of Golf Operations, The PSM is expected to be self-motivated, self-reliant, organized and able to handle concurrent projects, assignments, and daily duties. At certain times, the Pro Shop Manager will operate as the Club Manager on Duty supervising, assisting and supporting operations throughout the property.
QUALIFICATIONS: – Knowledge of the game of golf and golf operations. – Must be 21 years of age. – Solid basic math skills and ability to operate a cash register/POS system. – Read and understand department level financial reports and supporting documents. – Familiar with golf operations equipment. – At least two years of golf operations experience and/or an equivalent managerial position within the hospitality industry. – Excellent written and verbal communication skills. – Ability to work with minimal supervision. – Bi-Lingual a plus. – Excellent customer service skills, energetic, enthusiastic and motivational. – Education in field or related business preferred.
Knowledge of all laws pertaining to the industry, including labor laws. – Knowledge of company established standards of service, alcohol service, manuals, training guides and other policies.

How to apply:
Please send your resume to the email provided.

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