Director of Golf Operations

10 October 2017

Category:
Country: USA
State: California

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Director of Golf Operations
Golf Club in San Rafael, CA is looking for a full-time Director of Golf Operations

Position overview:
Rated “Best of the County” by Marin Magazine and located 25 miles north of San Francisco in the heart of Marin County, Golf Club has been a pillar of the golf community for decades. The championship level course cultivates a true love for the game with year-round tournaments and a full calendar of events that unfold in an unparalleled setting. Enjoy gorgeous views of Marin while playing on one of California’s best heritage courses.
Golf Club is looking for talented and motivated individual who can grow with us and can deliver best-in-class customer service on a scale not seen in the industry. If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at the Golf Club. PGolf Club offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment.
 
POSITION SUMMARY
As a member of the Golf Club team, the Director of Golf Operations helps bring to life a high performance culture that develops and empowers great employees that together deliver five-star service, exceptional programs, and an immaculately clean, safe club to both members and guests.  In decisions and actions, the DGO is guided by Golf Club’s service vision and WE SERVE principles. This position has supervisory responsibility over the Pro Shop and Player Services staff and is responsible for the associated training, scheduling, and payroll processes. This position manages the day to day operations of the Golf Department including Pro Shop, Driving Range, Instruction Team, Clinics, Camps, School and Tournament Contracts and play, and the acquisition and retention of Social and Golf Memberships. The DGO will manage all related web site/blog / E-Blast communications to benefit overall player satisfaction and department profitability. The DGO will develop and implement best practices, Standard Operating Procedures, and employee training and development programs to achieve financial goals and ensure consistent levels of service. Though guided by the General Manger, the Director of Golf Operations is expected to be self-motivated, self-reliant, organized and able to handle concurrent projects, assignments, and daily duties. At certain times, the Director of Golf Operations will operate as the Club Manager on Duty supervising, assisting and supporting operations throughout the property. Although extremely limited, from time to time, the DGO may provide golf instruction when the instruction team is not able to provide the requested services.
 
QUALIFICATIONS:

  • People centric customer service and problem resolution skills
  • Golf operations in a country or golf club or Director level position at high-end, resort-style, family-oriented club, hospitality, or resort facility.
  • In depth understanding of the game of golf through the eyes and experience of the player, member or guest
  • Employee training and coaching skills
  • Word, Excel and PowerPoint proficiency
    POS, Tee Sheet, CRM, Inventory control software systems
  • Payroll management Skills
  • Budgeting and analysis skills
  • Minimum five years in an operational leadership or management capacity for a golf club or hospitality company
  • Specific experience in service and customer retention
  • Previous authoring, implementation, and training of Standard Operating Procedures and training material
  • Excellent written and verbal communication skills
  • Excellent customer handling skills
  • Excellent problem resolution skills
  • Able to work with minimal supervision
  • Able to handle multiple programs, events, or assignments along with day to day floor duties
  • Excellent customer service and people skills
    Friendly, outgoing, energetic, enthusiastic and motivational
  • Honest and ethical
  • Creative and resourceful
  • Strong leadership skills
  • College degree preferred
  • PGA affiliation is a plus although this is not a golf instruction position

How to apply:
Please send your resume to the email provided.

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