Full-time Assistant Golf Professional

31 August 2017

Category:
Country: USA
State: California

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Full-time Assistant Golf Professional
Country Club in Santa Rosa, California is looking for a Full-time Assistant Golf Professional.

Position Overview:
Responsible for promoting the game of golf and the club while providing the three steps of service to the members and guests of the club. Responsible for providing quality service, overseeing and assisting with the golf shop operations and participating in driving revenue and programming efforts.

Essential Functions and Accountabilities:
1. Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.

2. Maintain control of the tee sheet, including walkups and pairings. Collect all guest, cart and other fees.

3. Respond to inquiries and make tee-times for members and guests both in person and on the phone. Converse with members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional and courteous at all times, even when under pressure.

4. Organize and promote all club tournaments and other special events/functions at the club.

5. Provide professional instruction for Member/Guests as requested according to the company and PGA standards.

6. Oversee all aspects of outside golf operations and staff to assure proper performance while following all daily procedures and policies (i.e. staging area, range, golf cart storage, etc.) including marshal/starters/course hots and golf shop attendants.

7. Promote the game of golf and promote the club while maintaining a high level of professionalism and service.

8. Develop relationships with members and guests by participating in events and one on one, including playing golf, as approved by management.

9. Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.). Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.

10. Take care of all return merchandise and issuing proper credit to customer.

11. Perform close of business functions following guidelines and procedures established by the club.

12. Responsible for seeing that daily assignments is completed in their respective areas, to meet club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).

13. Assist fellow employee partners, members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

14. Notify supervisor of member/guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

Requirements:
Customer service experience.
Basic golf knowledge.
High school diploma, GED or equivalent is required.
PGA Apprentice in progress, prefer PGA Profession Certification completion.

Compensation:
$14 – $15 per hour.
Based upon experience.

How to apply:
Please apply via the URL provided.

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