Golf Clubhouse Assistant

2 August 2017

Category:
Country: USA
State: Texas

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Golf Clubhouse Assistant
Resort & Spa in Montgomery, Texas is looking for a Golf Clubhouse Assistant.

Position Overview:
Under the direction of the Director of Golf, Membership Sales Manager and the Assistant Golf Professionals, Clubhouse Assistant will provide friendly and prompt service to all members and guests. Clubhouse assistant shall acknowledge and greet all customers with a “smile” as they enter the golf shop at the clubhouse and offer assistance whenever possible. Assistants will also perform and duties deemed necessary by the Membership Sales Manager & Golf Professional Staff.

Essential Job Functions:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Provide site tours to prospect members, update membership lists and prepare welcome packets.
Handle members’ requests and assist with tournament and event planning.
Respond to members billing questions.
Place purchase orders for the membership department.
Provide membership information to prospect members, print and replenish brochures and promotional material at the resort.
Prepare and mail membership packets and letters.
Post membership payments.
Assist with distributing membership information to all departments & E-blasts to members.
Attend weekly and monthly meetings.
Answer membership calls and process immediate requests when the membership sales manager is unavailable.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Confirm golf and member reservation in system and review all noted information.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Meet with Supervisor to review daily assignments and priorities. .
Access all functions of computer system.
Promote positive guest relations to all individuals approaching the golf shop desk/check-in area.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Make golf tee times according to club policies.
Process all tee times through the POS system.
Process all merchandise/retail sales accurately through the POS system.
Keep golf shop counter area clean and organized.
Periodically check retail areas for cleanliness and neatness.
Straighten and maintain proper display and appearance of all golf retail merchandise.
Assist customers with retail purchases and suggest options and accessories where appropriate.
Work with the Professional Staff on any special order and/or inventory requests/suggestions.
Be aware of any special golf course conditions or restrictions (such as cart paths only).
Keep Starter and Marshal informed of any changes on the tee sheet.
Help assemble or compile any reports deemed necessary by the Golf Staff.
Assist with the merchandising check-in and pricing of inventory as requested by the Professional Staff.
Be informed of all club and resort activities and services.
Inform the golf professionals of any issues or suggestions that may need prompt or immediate attention.
Be polite and courteous at all times. Be sure to say than you whenever possible.
Learn and use the names of our members.
Follow any other company policies or guidelines as detailed in the employee manual and as discussed at orientation.
Count and secure bank. Balance and drop receipts.
Complete designated cashier reports.
Must be able to work flexible hours, weekends and holidays.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their Supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Requirements:
Must be a service minded individual with a positive attitude who truly enjoys helping others while promoting golf, membership sales and the resort operations.
Must be able to adapt and adjust to various situations that occur daily without appearing “flustered”.
Must be computer literate and willing to learn.

How to apply:
Please apply via the URL provided.

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