Golf Shop Associate

25 July 2017

Category:
Country: USA
State: West Virginia

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Golf Shop Associate
Resort in Snowshoe, West Virginia is looking for a Golf Shop Associate.

Position Overview:
Assuring exceptional, first class service for our guests by acquiring and implementing the skills and language programs as provided for by the company.

Essential Duties (list in order of importance):
This position is responsible for the following “job results”.

Maintains core value of employee experience by creating a fun work environment and a personal satisfaction the team derives from being part of the company.

Spontaneously recognizing and celebrating team member success ensures guest loyalty by always having a positive and enthusiastic attitude toward guests and other staff members checking in guests and taking golf starting reservations.
Answering the telephone in a professional manner.
Ensures professionalism and promotes team play by accepting responsibility for personal decisions and actions spontaneously celebrating team success.
Assists all aspects of retail operations by checking in merchandise, assisting in conducting inventories, monitoring retail performance, and doing displays in the golf shop. Using selling techniques acquired to increase sales and guest satisfaction.
Strives to be the best by maintaining effective communication between all staff members in regards to course operations and human resource issues. Suggesting possible improvements to existing procedures through the proper channels afforded by the company. Effectively communicating all pertinent information among his/her team members and in regards to daily operations.
Contributes to team effort by accomplishing related results as needed.

Requirements:
High School Diploma.
Prior experience in retail, POS, and reservations systems preferred.

Leadership:
Understands business complexities and assumes responsibility for driving change.
Leads employees or teams of employees to achieve goals.
Guides employees through periods of change, even during difficult times or in the face of hard business decisions.
Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability.

Engagement:
Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box.
Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not.
Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention.
Demonstrates true passion for the job, the resort, and the company overall.
Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

Communication:
Communicates clearly and appropriately – both orally and in writing.
Responds to questions or requests in a timely manner.
Conducts regular one-on-one and departmental meetings to ensure a good flow of information.
Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered.
All communication is down home and strives to improve upon a high level of guest service in a friendly manner.

Delivery:
Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall.
Meets or exceeds financial goals, budgets, forecasts.
Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate.
Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations.
Takes steps to provide epic experiences that are wild, memorable and unexpected.

Flexibility:
Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change.
Adjusts budgets and reforecasts as needed across the year based on changing business needs.
Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary.
Inspires a unified team through understanding was is required for successful, cooperative and fun team success.

Travel Requirements:
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Company Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Company Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.

Physical Demands and Working Condition:
This position may be required to work evenings, weekends and holidays.

Office Environment:
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
Manual dexterity to operate a computer and other common office equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Mountain Environment:
The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc.
The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
Exposure to: Chemicals required for cleaning, de-greasing, and painting ultra violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

How to apply:
Please apply via the URL provided.

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