Outside Golf Services Attendant

13 July 2017

Category:
Country: USA
State: California

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Outside Golf Services Attendant
Golf Course in Laguna Beach, California is looking for an Outside Golf Services Attendant.

Position Overview:
Provide optimal customer service to members and guests. Anticipate and fulfill customer needs in a variety of responsibilities as assigned, in a courteous, friendly and professional manner which may include work in the cart barn, valet, starting and/or course play (ranger).

Treat all members, guests and employees with respect.
Maintains friendly appearance; greets members and guests by name with a smile.
Ensure clothing is clean, pressed, and in good condition and overall attire and appearance meets dress code requirements.
Maintains cleanliness of work area.
Keeps supervisor promptly and fully informed of all problems or unusual matters of significance.
Notifies management if replacement is needed.
Approach all guests at the end of their round to clean their clubs and to assist them in returning their golf carts.
Understanding and knowledgeable of amenities on property. If working the 9th hole cleaning station; while cleaning the guests clubs and spikes, create small talk, actively promote all facility offerings ex: hand guests a breakfast/lunch menu for harvest restaurant.
Must be outgoing and understanding of golf.
Follow all specified procedures to satisfactorily perform routine daily tasks, including collecting and cleaning range balls; storing, cleaning, and charging golf carts; removing trash from staging areas and parking lot, and to open and close the bag room and golf cart storage area.
Monitor the cleanliness, order, safety, and aesthetic quality of the property, including all equipment, immediately reporting services needed.
Participate in the set up and breakdown of clubhouse/banquet/golf tournament special events.
Transport, as needed, golf carts to and from the cart staging and storage areas.
Advise the supervisor of any customer complaints so they may be professionally resolved.
Engage in the daily cleaning and repairs/maintenance of the golf cart fleet, ensuring that all records are kept properly.
Maintain and be responsible for the practice area, keeping range balls picked up by using the range picker in a safe and appropriate manner and cleaning the range balls, as needed/requested.
To issue and retrieve rental clubs for/from guests, and clean clubs after use, including verifying that all clubs are accounted for and stored properly.
To administer daily play policies both in the role of a starter and a player assistant on the golf course, and ensure the pace of play is being followed as requested.
To assist cart mechanics, as requested.
To follow all policies and procedures of the company.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others, and to comply with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
Participate as team player with all departments.
Additional duties as necessary and assigned.

Requirements:
High School or equivalent education required.
Valid Driver’s License with good driving record required.
English fluency required.
Previous resort or golf experience preferred.
Previous customer service experience required.
All team members must maintain a neat, clean and well-groomed appearance per company standards.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to communicate customer needs and resolve complaints independently.
Ability to act independently with minimal or no supervision.
Must possess basic computational ability and computer skills, including, but not limited to, accounting programs, Microsoft Word and Excel.
Knowledge of company operations, its services, and facilities.
Detail oriented, organized, efficient and quick learner.
Safety minded, high quality service standards, diplomatic and calm.
Must be able to stand for up to 5 hours per day. Walking and sitting are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the company on a timely basis.
Must be able to lift up to 30 lbs. continuously and up to 80 lbs. over short distances.
Flexibility and good reflexes required to operate electric carts.
Must be able to withstand prolonged exposure to sun.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, stooping, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests and supervisors.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the company. In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of the company’s facilities. Team members who violate the company rules and regulations will be subject to disciplinary action, up to and including termination of employment.

How to apply:
Please apply via the URL provided.

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